Contact Green Acres Group
Please complete the form below for a free no-obligation quote and one of our estimators will get back to you shortly. Please be as detailed as possible.
815-336-4154
info@greenacresgroup.net

Frequently Asked Questions
Our comprehensive landscaping estimates generally include a range of services designed to enhance and maintain your outdoor spaces:
Landscape Maintenance Services:- Bed cleanup and preparation
- Edging (around house, fence lines, and garden beds)
- Mulching (we can work with mulch you supply or provide)
- Weed prevention and removal
- Pruning and trimming of bushes and landscaping
- Lawn mowing
- Fertilization (typically six applications per season)
- Grub control
- Aeration
- Overseeding
Most service estimates can be completed within one day, and we provide a detailed breakdown of included and optional services. Each estimate is customized to your specific landscape needs and property requirements.
Note: Some specialized services like pond cleaning may be quoted separately and scheduled at a different time.
We do not offer one-time or occasional lawn mowing services. Our lawn care program requires a weekly mowing commitment. Here's why:
- We follow strict scheduling protocols to maintain lawn health
- Weekly mowing helps protect grass from summer heat stress
- We mow at a consistent height of 3.5 to 4 inches to promote grass resilience
While we don't provide one-time services, we do offer flexibility within our weekly program. If you're signed up for monthly service, you can:
- Skip individual mows by calling ahead
- Potentially get special approval from the lawn care manager for unique situations
Our goal is to provide consistent, professional lawn maintenance that keeps your grass healthy and looking its best throughout the growing season.
To schedule a landscaping consultation, simply call Green Acres Lawn Care directly. Our customer service team will help you set up an appointment with one of our professional landscaping specialists.
Here's what you can expect during the scheduling process:
- A representative will take your contact and property information
- We typically schedule consultations within 1-3 business days
- Our team will match you with a specialist like Brian, who can provide professional recommendations
- A consultant will be assigned to visit your property and discuss your specific landscaping needs
During the consultation, our landscaper will:
- Assess your property
- Discuss your landscaping ideas
- Provide professional recommendations
- Create a customized plan tailored to your property
We aim to schedule appointments efficiently, often coordinating with landscapers already working in your area to minimize wait times and travel costs.
Yes, we offer free service calls, but the availability depends on your selected lawn care program:
- Six-Application Program: Full free service call coverage
- Four-Application Minimum Program: Free service calls are not included
If you're experiencing lawn problems within seven to ten days after a treatment, you can request a service call. A lawn care specialist or technician will:
- Assess the situation on-site
- Determine the specific lawn issue
- Either handle the problem immediately or schedule a follow-up with our crew
To qualify for a free service call, we recommend enrolling in our comprehensive six-application program. This ensures consistent lawn treatment and full support throughout the growing season.
Key Details: • Timeframe for service call: 7-10 days after treatment • Covers issues like weed patches, uneven growth, or other lawn concerns • Technician will evaluate and propose a solution at no additional cost
We are currently 2-4 weeks out for comprehensive cleanup services. Here's a breakdown of our current scheduling:
- Cleanup Services: 2-4 weeks from booking
- Mowing Services: Can typically start next week
- Fertilization Services: Can begin soon after booking
If you have a specific deadline or need to list your property by a certain date, we can work to accommodate your timeline. The key is to accept our estimate quickly, which helps us prioritize and potentially expedite your service.
We recommend scheduling as early as possible to secure your preferred timeframe, especially during peak seasons when demand is high.
We can typically schedule an estimate within 3-5 business days, with several key details to note:
- Appointments are available as soon as the next day in some cases
- Scheduling flexibility depends on current workload and season
- Estimators are available starting at 9:00 AM
- During busy seasons, estimates might be scheduled for the following week
Our estimator will take pictures and measurements, and you do not need to be present if the work area is easily accessible and self-explanatory. We can also accommodate urgent needs and specific timeframes, especially for upcoming events.
To get the most accurate scheduling, we recommend calling toward the end of the current week for an estimate in the early part of the following week.
After approving an estimate, you can typically expect to be scheduled within 2-4 weeks. Our scheduling process depends on several factors:
- Current project workload and team availability
- Seasonal demand (especially during spring rush season)
- Size and complexity of your specific project
Here's what you can expect during the scheduling process:
- Your estimate will be tracked by our team
- We'll add you to the schedule as soon as our estimators complete their current assignments
- We'll call you the day before your scheduled service to confirm the exact arrival time
Please note that we intentionally don't schedule too far in advance to account for potential weather changes or unexpected project complications. This approach helps us maintain flexibility and provide the most accurate service timeline possible.
Our comprehensive lawn care appointments typically include a range of essential services designed to maintain and improve your property's health and appearance:
- Lawn Maintenance Services:
- Lawn mowing
- Natural trench edging
- Comprehensive property cleanup
- Soil and Plant Health Services:
- Mulch application (standard depth of 2 inches)
- Weed prevention treatment
- Fertilization (including targeted rounds of treatment)
- Potential lawn repair services
- Specialized Treatments:
- Grub control
Note: The specific services may vary slightly depending on your property's current condition and seasonal requirements. Our technicians will customize the appointment to address your lawn's unique needs.
We offer multiple flexible payment options to suit your needs:
- Prepayment Options
- Prepay for entire season and receive a 3-5% discount
- Special discount when prepaying for multiple services like fertilization, grub control, and aeration together
- Pay-As-You-Go Options
- Charged the day after each service is completed (typically every 3-6 weeks)
- Automatic charges to card on file
- Monthly payment plans available
- Accepted Payment Methods
- Credit card
- Debit card
- Cash
- Check
Additional financing through Wells Fargo is available at 0% interest for one year (with a 3% processing fee). A credit card must be on file to schedule services, regardless of payment method chosen.
We recommend discussing your specific needs with our team to determine the most cost-effective payment strategy for your lawn care services.
We offer significant discounts when you bundle multiple services together. Here's how our bundling discount structure works:
- A $200 discount applies for each additional service after the first service
- Bundling services eliminates extra travel and crew mobilization costs
- For example, if you have four services done simultaneously, you could receive up to $465 off your total project cost
Important details to note:
- Discounts are calculated and shown at the bottom of your project estimate
- Bundled discounts do not apply if you choose only a single service (such as just a shed pad)
By combining services, you not only save money but also maximize the efficiency of our crew's on-site time.
Areas We Serve
Green Acres Group is committed to providing the best possible service to every customer. We proudly serve: Belvidere, Byron, Caledonia, Campton Hills, Capron, Cherry Valley, Cortland, Davis Junction, DeKalb, Garden Prairie, Genoa, Gilberts, Hampshire, Harvard, Huntley, Kingston, Kirkland, Loves Park, Machesney Park, Malta, Marengo, Oregon, Pingree Grove, Poplar Grove, Rockford, Rockton, Roscoe, South Beloit, St. Charles, Sycamore, Union, Winnebago, and surrounding areas in Northern Illinois.